Sending Email Issues
09:07 on 16th May
[09:05] We're investigating an issue with sending email within clients at the moment. If you are receiving messages stating that your password is incorrect, when sending email, please wait 10-15 minutes and try again. We appologise and will update you on a resolution to this as soon as we get it.
[09:15] No further update at this time.
[09:30] There's a database issue affecting mail client logins (and these notice messages taking 5-10 minutes to show up!) that appears to be the root cause. Our server admin team are working on why this is occurring.
[09.50] No further update at this time.
[10.00] If you have contacted us and have not received a reply, please accept our apologies. We are currently unable to receive emails or respond via the helpdesk. Please bear with us and we will respond as soon as we can.
[10.15] No further update at this time.
[10.30] No further update at this time.
[10.45] No further update at this time.
[11.05] Service has now been restored. You should start receiving email that was sent to you during this outage very shortly. Any email sent out is currently queued and you may receive a message saying it has been delayed, but it will also soon be delivered.
If you are still experiencing any further issues after 15 minutes, please do get in touch with us.
Please accept our sincere apologies for any inconvenience caused.
[14.31] Though service has been restored, there is a large backlog of emails still being processed by the servers. This may result in some delays in sending and receiving email. Please bear with us while the queue is cleared.
[16:06] All delayed email have now cleared our systems.
Thank you for your understanding and please accept our sincere apologies for any inconvenience caused.
Scheduled Maintenance - 7th May 2012
10:45 on 03rd May
On Monday 7th May between 20:00 and 22:00, we will be performing some maintenance on our storage servers. During this time there will be some disruption to the service as the storage servers are briefly taken offline. We do not anticipate the outage to last more than 60 minutes.
This was completed as scheduled on the evening of the 7th.
Site Upgrade
11:11 on 24th May
As announced a fortnight ago in our summer 2011 news we are about to start the upgrade of the WarwickGrad.net website. Webmail logins may be interrupted during this time however email client access will be unaffected.
Timeframe: 11:30-12:00
Welcome to WarwickGrad
WarwickGrad is a free email service designed specifically for University of Warwick graduates. It provides all leavers with a FREE and prestigious email address and offers a full email account in which to host it.
What is Email for Life?
You have been given a fully serviced alumni email account which you can keep for life. This account allows you to send and receive email using the exclusive address. Easily keep in touch with your fellow graduates as you will never need to change your address based on your ISP or current employer.
Account Types
Your free account is a webmail account offering 100MB of online storage. Enhanced accounts are available offering 2000MB and permitting you IMAP and POP access from programs such as Outlook or even your mobile phone.
Leavers receive 12 months free usage at the Premium level, sponsored by the Alumni Office. All other alumni receive 3 free months.
Why should I use this account?
Exclusive and Prestigious Email Address
Your address proves that you are a graduate of Warwick and looks great on CVs and applications.
No Adverts, Ever!
The service will never be slowed down or cluttered with advertising like many other free webmail services.
A service you can trust
The university audits security and privacy controls to ensure that your data is safe and respected.
Dedicated Support Team
Unlike many services you have access to a friendly, and capable email support desk staffed by real people.
Easily Migrate your emails
Keep your records of university emails with our easy email migration tool.
Online Directory
Find old friends using the private directory.