Server Maintenance - Sunday 12th May [Finished]
17:46 on 09th May
On Sunday 12th May between 00:01 and 03:00, we will be performing some maintenance on our servers. During this time, some or all services may be unavailable.
[02:55] Server maintenance has finished. Some work was not carried out and will be rescheduled for a later date.
Brief Service Outage [Resolved]
07:26 on 25th Apr
[07:15] - One of the storage servers is having problems similar to those experienced last night and is being rebooted.
[07:35] - The server has rebooted and all services have been restarted.
[07:50] - The server has now stabilised and all services are working normally again.
We apologise for the inconvenience caused.
Undetected Outage [Resolved] + Investigation Results
02:32 on 25th Apr
Dear Members - for a period of about 3 hours [22:35-01:35], one of our servers failed without our monitoring systems detecting a problem. We have determined that this was due to a simultaneous fault occuring in our two independent monitoring systems. The first server was monitoring for actively failed or unhealthy states, requiring data to be reported from the server - things like high CPU load or no running IMAP processes. The problem is the server failed such that no data at all was getting sent to the monitoring server. Our second monitoring server does active availability checks that does not rely on data being sent to it. However it itself had a problem running these otherwise very reliable checks. The combination meant our emergency staff were not alerted. We are making necessary improvements to the monitoring system to ensure this situation does not arise again. Apologies for the inconvenience caused and thank you for your patience.
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