3 new in last 7 days

02/09/2010
Attachment issues and delayed emails
[09.41] Yesterday evening one of our web servers partially failed and queued email instead of sending it out. The issue was repaired this morning. It is now clearing the queue and should be finished within the hour.

There were also some users experiencing problems with adding attachments. This was a related issue that has also been resolved.
31/08/2010
Service Down [Resolved]
[16.57] Some users may be experiencing issues logging into the service. We are aware of the problem, and are currently working to resolve it as quickly as possible.

[19:09] The faulty server was removed from the cluster and repaired. It has now been reinstated and the service should be operating as normal. Thank you for your patience.
31/08/2010
Website Slowdown [Resolved]
10:30: Dear Members - we are currently experiencing abnormally high loads on one of our servers. Service is operational but is performing very slowly. Please bear with us whilst we locate the source of the problem and restore service to normal working speeds.

10:50: We are aware that some logins are timing out. However we are close to resolving the problem in full. Next update within 15 minutes.

10:58: The majority of members will now be able to access the service. We pinpointed the problem on one of the storage service which will be remounted shortly. Update in 10.

11:15: The final server is still taking a while to come up. We are continuing to work on the problem. Will give another update in about 15 minutes.

11:40: Final server online and working. System will stabilise shortly. If you logged in and found your folders were all empty please login again now as this was simply due to the storage server coming back online and not able to show you your email at that moment in time.
06/08/2010
Intermittent Webmail Sending Email [Resolved]
We identified an issue with one of the webmail servers this morning that was causing it to queue email instead of sending it. The server in question has been rebooted and is now sending email correctly again. All queued email has since been delivered successfully.

If your email had been caught by this issue you would have received a warning email from the server stating that it had been delayed for 4 hours. All such emails have since been delivered however - there is no need to resend anything. Sorry for any inconvenience caused by the short delay in sending the email.
05/08/2010
Service Issue [Resolved]
15:35 - 15:50
A service issue affecting logins has been resolved. Apologies for the interruption, our monitoring systems picked up on the fault and alerted us to the problem immediately. The problem was resolved within a few minutes and the service stabilised shortly afterwards. Everything is fully online.
04/08/2010
New Packages Online
The new account packages are now live on the system and are available for purchase. If you have purchased an email subscription since 1st May 2010 you are entitled to a free upgrade to the new equivalent package. We will release details soon about how to go about this.
30/07/2010
New Email Packages
As previous announced on our accouncements page we have some new package types launching shortly. These changes will be launching now on Tuesday 3rd August, not on the 1st August as originally advertised.

As before, anyone subscribed to a package from 1st May 2010 will be entitled to a free upgrade on request to their nearest equivalent package.
27/07/2010
Service Interruption [Resolved]
[15:15] The mail servers are in the process of being rebooted to solve the current service issue (15:00 onwards)
We should have the service restored shortly.
[15:30] Interruption still ongoing, mail clients are able to connect/retrieve email however webmail is offline.
[16:00] One of the storage servers has been found to be unresponsive.
[16:10] If you visited the site between 16:10 and 16:50 you would have reached a holding page. We purposely took the websites offline to reduce the load on the mail servers whilst the problematic storage server was fixed.
[16:50] Service fully online.
19/07/2010
Intermittent Weekend Service Issues [Resolved]
01:30 - Dear Members - we've had the odd report of page timeouts or other server errors over this weekend. We've identified a possible problem system account causing these problems and have fixed it. If you are still experiencing these issues please contact the helpdesk (help@aluminati.net) and if possible include the server information which appears below your folder list.
16/07/2010
Service Issue Followups [All Resolved]
After the issues caused by the webserver an hour ago we've had to restart several other backend services between 16:00 and 16:45. You may have experienced issues during this time as individual servers were rebooted, although interruptions should have been minimal due to other servers taking over the load during each reboot.

We are no longer tracking any issues on the system.



System Status
03rd Sep @ 23:10
  • Incoming Mail
  • Web Access
  • Client Access
  • Hosting Service

 

Contents

  1. Introduction
  2. Data Protection Act
  3. Collected Information
  4. Purpose and Use of Information
  5. Disclosure
  6. Storage
  7. Accuracy and Access
  8. Complaints Procedure
  9. Disclaimer
  10. Notification of Changes
  11. Your Comments
  12. Contact

INTRODUCTION

We understand the importance of our members' privacy and wish our users' experience to be as comfortable and enjoyable as possible. We will act responsibly in the handling of your personal data and take steps to ensure its security. The purpose of this policy is to ensure our members are always aware of the type of information we collect, how we use it, and under what circumstances, if any, we would disclose it. This policy applies to all services provided by the Aluminati Network Group Ltd.

This Policy should be read together with our Terms and Conditions and inherits any definitions defined therein.


Data protection Act

The Aluminati Network Group Ltd has submitted a voluntary notification to the Information Commissioner. Our membership number is Z8393842. All personal data is handled in accordance with the latest Data Protection act 1998.



COLLECTED INFORMATION

The information we collect is that provided by you directly via our registration form and profile interface. We also collect non-personal information for statistical analysis on the use of our websites. We also have your registered email address on record.

Any correspondence between you and us is archived for future reference.

While we keep records of any financial transactions for accounting purposes, debit / credit card details are NOT recorded, nor ever seen, by us in the case of an online payment being made. All such information is via by our 3rd party online transaction handler and we refer you to their own privacy policies.


PURPOSE AND USE OF INFORMATION

Generally the information we have is used for the normal operation and maintenance of our services. Information is used for internal purposes only such as billing and security verification of individuals. Contact details are used for internal announcements and to inform members of important information regarding the use of our web services.

Any directory system will operate on a strictly opt-in basis and will be accessible only to other members.

Use of Cookies - these are small files that reside on your system and are read by our website and webmail interface so as to enhance your experience. No personal information is stored and you may delete these cookies at any time.


DISCLOSURE

We will never give nor sell your information to 3rd parties except in the following cases:

  • You give your consent.
  • When required to do so by law.
  • In order to process and verify an online payment.

Specifically, and without loss of generality of the above statement, you can be sure we will never give your email address to any 3rd party for the purposes of advertising or promotions.


STORAGE

Your information is stored in a password protected database which is never accessible by the public nor any non-authorised employee of the Company. Authentication information, such as passwords, is encrypted.


ACCURACY AND ACCESS

We will always try to maintain our records as up-to-date and accurate and we welcome you to help us in this effort by updating your own information whenever it changes. Methods of access and modification are:

  1. Email us for a copy of your stored details and/or inform us of any changes that need to be made.
  2. Write in to request a paper print out (include a stamped addressed envelope).
  3. Access and update your profile via an online profile interface.

    We will require that you suitably identify yourself before accessing your information.

    We reserve the right to charge reasonable costs incurred by us for the supply of this information. At present there is no charge for these services.

We will refuse access for the following reasons:

  • The request does not relate to the information belonging to the person making the request.
  • Insufficient identification is produced.
  • Denial of access is required by law.
  • Providing access would pose a serious threat to the life or health of an individual or individuals.
  • The information provided for modification is reasonably believed to be false.
  • Providing access would interfere with any legal proceedings or negotiations relating to the individual.


COMPLAINTS PROCEDURE

If, for any reason, you feel the need to complain or comment about our privacy practices or policies we encourage you to contact us using the details provided below so that we may resolve the situation.


DISCLAIMER

Our web site links to and is linked from other web sites on the internet. Unless they are members of the Aluminati Network Group we accept no responsibility for their actions and we advise you to read their own privacy policies.

In the event we direct you to a secure server, for example in the case of making an online payment, it is your responsibility to check that the web site is authentic by verifying the URL as correct. You should also check to ensure the web site is secured by looking for the 'padlock' symbol or an URL beginning with "https://". In the event of any uncertainty please contact us before proceeding.

We do not accept any responsibility for any breach of privacy resulting from a member's compromised computer system or security information where the breach did not occur as a result of an action or inaction by the Aluminati Network Group. This includes, but is not limited to, the case of a password being stolen and used to access the member's profile or email account for purposes including sabotage and data theft.


NOTIFICATION OF CHANGES

Any changes to this privacy policy will be announced in the News section of the relevant websites where a link to the updated policy will be posted.


YOUR COMMENTS

Privacy is a very important issue and it is vital that we provide a policy that is reasonable, fair and responsible. If you have any comments regarding this policy then please do not hesitate to contact us using the details below.


CONTACT

Privacy Enquires
The Aluminati Network Group
4 Minton Enterprise park
Oaks Drive
Newmarket
Suffolk CB8 7YY
U.K

Email: privacy@aluminati.net
Fax: +44 (0)1638 668 890

  


 



Privacy Policy - Terms and Conditions - Copyright © 2005 Aluminati Network Group