How can we help you?
How do I renew a FREE subscription?
From 28 days before your account renewal date, you will start receiving reminder emails. If you choose to downgrade, your account will be automatically renewed each year for free, unless it is upgraded in the meantime.
To renew your Account with the Free Webmail Package, log in and go to the My Account dashboard. If you are logged in to your webmail inbox, you can access My Account by clicking on the button in the top right of the page.
On the My Account page, you will be able to click on Email Accounts on the left. This will show you all the email accounts you currently own. If any of your Email Accounts are due for renewal, a yellow Renew button will be shown. You can click this button to renew the subscription on your Account.
You will be presented with a range of Packages and Bolt-Ons that you can add to your Account. To renew with the Free Webmail Package, simply click Select under the Free Webmail option.
This will add the Free Webmail Package to your basket. Click either Basket or Checkout at the top of the page to continue.
The next page will display the details of the Free Webmail account you are renewing. Click on Confirm Free Account to complete the renewal. A red warning box may be shown if you are downgrading from a paid subscription.
*BEFORE DOWNGRADING* Please check your current quota usage. If you are using more than 100MB, then downgrading will push your account over quota and may prevent you from receiving new emails. You can learn more about Quota usage here.
You will also no longer be able to use an email program or app such as Outlook or a mobile phone with your email account.
If you have any questions about renewing your free webmail package, please contact our helpdesk at firstname.lastname@example.org