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How do I renew a FREE subscription?

From 28 days before your account renewal date, you will start receiving reminder emails.  If you choose to downgrade, your account will be automatically renewed each year for free, unless it is upgraded in the meantime.

To renew with the free account option, first log in to the My Account dashboard.  From within webmail, this is done by clicking on the ‘My Account’ button at the top right hand side of the page.

You should then be taken to a new page where you can see a list of all your email accounts.

Click on the 'Payment Portal' link on the right hand panel. Your upcoming renewals will then be displayed.  Select ‘Renew’ next to the relevant account.

On the next page, click ‘Select’ under the free account option. It will then be added to your basket.  

When you are finished, either click ‘Checkout’ after adding to your basket, or select ‘View Basket’ on the right hand panel.  A red warning box may be shown if you are downgrading from a paid subscription.


*BEFORE DOWNGRADING* Please check your current quota usage.  If you are using more than 100MB, then downgrading will push your account over quota and may prevent you from receiving new emails.  You will also no longer be able to use an email client such as Outlook or a mobile phone with your email account. 

A summary of your order and total will then be shown. Click ‘Confirm’.

On the next page, the title ‘No Payment Required’ will be shown.  Click ‘Select’ to complete the renewal.