Service News

ERROR: IMAP server closed the connection. Server responded:* BYE Internal login failure. [RESOLVED]

[09:25]  You may be seeing this error message when trying to log in to webmail.  The systems administrators are aware of the issue and are working to resolve it now.  We will post an update here when we have more information.

[09:33]  Servers are now being rebooted.

[09:38]  Normal service has now been restored.  Webmail and client access should be working again. 

[09:40]  Just received reports that there are still IMAP issues that are affecting webmail and client logins.  Investigating now. 

[09:54]  Some servers seem to be starting to run normally again, though not all yet.  We are monitoring their progress at the moment, and are still working on resolving webmail login problems.

[10:30]  Servers appear to be back up and running, but webmail is still running slow and access is intermittent. 

[10:45]  Access has been restored and service has stabilised.  Webmail may still be slow for a bit longer due to the traffic, but should be back up to normal speed soon.

Please accept our sincere apologies for any inconvenience caused.

Originally Written: 04-Jul-2012 09:23, Last Updated: 06-Nov-2014 12:29

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